Excellent service and support.
Great passion and expertise with bonsai trees. Very helpful to answer questions and supported my selection.
My chinese elm arrived in perfect shape. Lorraine ensured I was aware of its arrival, and I'm in love with my tree!!
Firstly, Lorraine is amazing! Constantly communicated with me to send my Chinese Elm on the warmest possible day. Packaging was superb (again my bengal cats thank you). The tree itself was in perfect health, nice ramification, tiny leaves, and left me with a few options to create the tree I envision. I will be ordering again!
I am brand new to bonsai's and decided, after much internet research, to purchase a Chinese Elm after reading that they are a good bet for a beginner. I found my Bonsai on the Zen Garden website and placed an order. Prior to my bonsai being shipped I had several email exchanges with Zen Garden giving me updates on shipping and also answering my questions about caring for the bonsai once it arrived. The bonsai arrived and was packed really well in a large shipping box. I carefully opened the box and found the bonsai to be in perfect condition - no damage during shipping which was great to see - Well done Zen Garden in the great packing process and Fedex on the gentle handling of the delivery. I have had my bonsai for over 2 weeks now and it is flourishing. I was worried that the tree would drop leaves due to the change in environment but so far it has lost maybe 3 leaves only. I'm following Zen Gardens care instructions to a tee and things are gong great. My Chinese Elm looks awesome and has pride of place near a window in my living room.
My Mom absolutely loves her Chinese Elm Bonsai Tree! Thank you Lorraine!