I hardly write reviews but this time I thought I would as I have been extremely happy with my little bonsai. This was also my 1st time ever raising and taking care of bonsai. I ordered it from Zengarden last year around May and I received a fedex box within 7 days. It was neatly packed with enough packing and a really nice pot. I am in Calgary so this tree had travelled a long way from Ontario. It looked just great out of the box. It was well watered as I could feel that the soil was still a bit damp to touch. I was too scared in the next few days as it was my first time and I didn't want to kill it and I would panic on every leaf fall. After just 2 days I picked up the phone and called Zengarden. Talked to Lorraine and she was really good and patient with me in explaining how to water and when to etc etc. She then emailed me an article on this particular tree and I read all about it and have been since taking care of it. It has been growing amazingly and looks beautiful. I have been extremely happy with Zengarden and I might be ordering another one from them now that I feel that I can grow a bonsai :).