Return Policy

We want you to be completely satisfied with your choice from Zen Garden Bonsai.

Please check your order immediately upon arrival. Trees will likely need watering.

If your order arrives damaged, please notify us immediately and we will arrange to have it inspected, and then either refund your money 100% or put it towards the purchase of a replacement - your choice.

If you are unhappy with your tree, you must notify us immediately on receipt.  We will accept returns when we hear from you within 24 hours of delivery- less a 20% restocking fee and the cost of shipping.

Bonsai are living trees and we cannot assume responsibility for the tree once it passes into your care.

 

Damaged Goods Policy

See return policy. Notify us immediately. Once the  shipper has inspected shipment and confirmed damage, your refund will either be issued or if you wish applied to the price of a new tree.

 

Backorder Policy

 

During the coldest parts of the year, it may not be safe to ship some of our indoor trees. We'll let you know when that happens and give you options to either wait until it's safe to ship, order a different tree or refund your full purchase price immediately.

Because all of our inventory is one of a kind, it is possible that the tree you select may have already been purchased. We do our best to maintain the site with the most current possible inventory but these situations will arise from time to time.

If this happens we will offer you a replacement tree, which will be the same variety and comparable shape and value. We will send you a picture of the suggested replacements and if you are in agreement with our suggestion, we will make the change.

If you are not in agreement, we will IMMEDIATELY refund 100% of your purchase, with our sincere apologies.