Refunds, Returns, Damaged Goods and Backorder Policy

Return Policy

We want you to be completely satisfied with your choice from Zen Garden Bonsai.

Please check your tree immediately upon arrival. It may need watering.

If your tree arrives damaged, please notify us immediately and we will arrange to have it inspected, and then either refund your money 100% or put it towards the purchase of another tree - your choice.

You can simply change your mind within 30 days and if you do, we will take the tree back.

There are some conditions though, and the first is that the return shipping cost is your responsibility. We also reserve the right to inspect the tree on receipt and ensure that it has not been damaged but once it checks out, we'll refund your money less a 20% restocking fee.

 

Damaged Goods Policy

See return policy. Notify us immediately. Once UPS has inspected shipment and confirmed damage, your refund will either be issued or if you wish applied to the price of a new tree. If you choose a replacement tree we will credit you a 5% courtesy discount to apologize for the inconvenience.

 

Backorder Policy

There are no back-orders. Each tree is a one of a kind. But because of that if you see a tree you want, please don't wait. We cannot help you if someone else buys "your" tree first.

During the coldest parts of the year, it may not be safe to ship some of our indoor trees. We'll let you know when that happens and give you options to either wait until it's safe to ship, order a different tree or refund your full purchase price immediately.

Because all of our inventory is one of a kind, it is possible that the tree you select may have already been purchased. We do our best to maintain the site with the most current possible inventory but these situations will arise from time to time.

If this happens we will offer you a replacement tree, which will be the same variety and comparable shape and value. We will send you a picture of the suggested replacements and if you are in agreement with our suggestion, we will make the change.

If you are not in agreement, we will IMMEDIATELY refund 100% of your purchase, with our sincere apologies.